TLDR: Kay has 30+ years of experience in Live Entertainment Customer Service and Leadership and holds two master’s degrees, one in Business Administration and one in Industrial and Organizational Psychology. This unique blend of knowledge equips her with a deep understanding of effective leadership strategies and the intricate dynamics of human behavior within organizations. Kay’s goal is to equip leaders with the confidence and skills to create healthy, thriving workplaces while maintaining a healthy life-work balance.
Full Bio
Kay Burnham brings over 30 years of experience to the Live Entertainment Industry, where her journey began as a part-time customer service representative. From this simple beginning, Kay distinguished herself through her dedication to providing exceptional experiences. Through the years, she advanced to the role of vice president, leading various departments and overseeing a team of 450 staff and volunteers.
Kay’s contributions to the industry were acknowledged with the International Ticketing Association’s Patricia G. Spira Lifetime Achievement award in 2023. Alongside her career, she pursued higher education, earning master’s degrees in Business Administration and Industrial and Organizational Psychology.
Driven by a desire to share her wisdom, Kay became a sought-after speaker at conferences, sharing insights on the intersection of mindfulness and leadership. Passionate about empowering others, she launched her own company to work directly with leaders aspiring to make a lasting impact in the Live Entertainment Industry.
Today, Kay draws on her extensive experience, educational accomplishments, and mindfulness practice to guide leaders toward success. Through her bespoke methods, she provides a comprehensive framework for developing strong leadership skills, fostering remarkable customer experiences, and maintaining a harmonious life-work balance.